Genimen Pharmacon Pvt. Ltd.
Effective Date: 01.12.2025
Genimen Pharmacon Pvt. Ltd. as “Company” is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website www.genimen.in and use our services, including the purchase of our nutraceutical products such as Genactin Plus.
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect the following personal information when you interact with our Website:
Name , Email address, Phone number, Billing, shipping address, Order details & Payment information (processed securely through third-party payment gateways; we do not store your card details)
B. Non-Personal Information
IP address, Browser type and version, Device information, Cookies and tracking data, Website usage patterns, analytics, and user interactions.
2. How We Collect Information
We may collect information through: Website forms (contact, registration, order placement), Cookies and similar tracking technologies, Analytics tools (e.g., Google Analytics), Email communications & Customer service interactions
3. How We Use Your Information
- We use collected information for the following purposes:
- To process orders and deliver products
- To respond to customer queries
- To improve website performance, content, and user experience
- To send order updates, confirmations, and essential communications
- To send marketing communications (only with your consent)
- To comply with legal and regulatory requirements
- To maintain security and prevent fraud
4. Cookies and Tracking Technologies
We use cookies to: Enhance user experience, Remember preferences, Enable secure login, Track website performance, Provide personalized content and recommendations You may disable cookies through your browser settings, but some website features may not function properly.
5. Sharing of Information
We do not sell or rent your personal information.
We may share information only with: Trusted service providers, such as: Payment gateways, Courier partners, Email/SMS service providers, Website hosting and IT support & Government authorities, if required for legal compliance.
All partners are required to maintain confidentiality and follow strict data protection practices.
6. Data Security
We use reasonable and industry-standard security measures to protect your information, including: SSL encryption, Secure servers, Restricted access to personal data, Regular security audits and updates However, no method of transmission over the Internet is 100% secure.
7. Your Rights
Depending on applicable laws, you may request: Access to your personal data, Correction of inaccurate data, Deletion of your data, Restriction of processing & Opt-out from marketing communications You may contact us anytime at the email provided below.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.
9. Children’s Privacy
Our Website and products are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy, please contact:
Genimen Pharmacon Pvt. Ltd.
Email: info@genimen
Phone: +91 9918921212
Address: CK 101( Gr floor), Sector-2, Salt Lake , Kolkata,WB -700091
Website: www.genimen.in
Shipping Policy:
Genimen Pharmacon Pvt ltd
Shipment processing & dispatch
Orders placed on www.genimen.in will be processed within 24 hours on business days (excluding weekends and public holidays).
Orders will be dispatched via courier once processed.
Shipping charges
Shipping charges (if any) will be calculated and displayed at checkout, based on order value, weight, or destination.
(Optional) For orders above a certain value (it will vary ), you may offer free shipping — if you decide so.
Delivery time frame & tracking
Typical domestic delivery time is [1–10 business days] after dispatch
Once your order is shipped, we will send you a confirmation through email/WhatsApp with a tracking number so you can track the shipment’s progress.
Delivery address & accuracy
Please ensure your shipping address, PIN code, landmark (if any), and mobile number are correct and complete at the time of placing the order to avoid delays.
If the courier attempts delivery but fails (e.g. wrong address, no response), the parcel may be returned to us; additional re-delivery charges may be borne by the customer.
Damages or loss during transit
Please inspect the package at the time of delivery. If the package is visibly damaged or tampered, please refuse delivery and notify us immediately at [support@genimen.in & phone: 9918921212].
Save all packaging materials and the damaged item(s) until the issue is resolved.
Cancellation & Refund Policy:
Genimen Pharmacon Pvt. Ltd.
Last updated :01.12.2025
1.Scope
This Policy applies to all purchases made by customers on our website (www.genimen.in). By placing an order, you (“Customer”) agree to the terms described herein.
2. Cancellation Policy
Before Shipment:
You may cancel your order any time before we dispatch the products. To cancel, write to our customer support (email/phone as given on website) or use the “Cancel Order” option on your account/order page.
Once cancellation is accepted, we will process a full refund of the order amount.
After Shipment / Dispatch:
Once the order has been shipped from our warehouse, cancellation requests will not be accepted.
Company-initiated Cancellation:
Genimen Pharmacon Pvt Ltd reserves the right to cancel any order (for example, due to stock unavailability, pricing errors, suspected fraud, incorrect shipping address, or other issues). In such cases, we will notify you and refund the full amount paid.
3. Return / Refund Eligibility
Since our products are nutraceuticals / consumables, the following rules apply for returns or refunds:
Products are eligible for return/refund only if:
The item received is wrong, damaged, defective, expired, or not as per the product description.
The request for return/refund is raised within 7 days of delivery (or as per the window specified at time of purchase).
The product is unopened, unused, and in its original, sealed packaging, with all labels, batch/expiry information, and invoice intact.
Non-returnable / Non-refundable items:
Any product which has been opened, used, or whose seal/packaging has been tampered with.
Products beyond the return window.
Products marked “non-returnable” on the product page at the time of purchase.
Promotional items, free samples, or gifts (unless damaged / defective on delivery).
4. Return / Refund Process
1. Contact our Customer Support within the stipulated time (support@genimen.in ,Ph +919918921212 or support form), providing order ID, product details and reason for return. You may also be asked to share photographs (or video) of the received packaging showing damage/defect — especially in case of damaged or incorrect items.
2. Once we receive and verify the product at our warehouse, and confirm eligibility, we will process a refund.
3. Refund will be credited to the original mode of payment used at the time of purchase (e.g. credit/debit card, net banking).
4. Refund processing time: usually within 5–10 business days from the date we receive and verify the returned product (or from cancellation confirmation, if order was cancelled before dispatch).
5. Replacement / Exchange
If the product delivered is defective, damaged, incorrect or expired, we may — at our discretion — offer a replacement in lieu of refund, subject to availability.
If replacement is not possible or not requested, a full refund will be issued.
For partial issues (e.g. only one item in a combo is damaged), refund or replacement will apply only for the affected item, not the full combo, unless otherwise agreed.
6. Refunds for Prepaid vs Cash-on-Delivery (if applicable)
For prepaid orders (credit/debit card, net banking, UPI, etc.), refund will be credited back to the same account/payment method used during purchase.
If Cash-on-Delivery (COD) is offered and used — refund may be credited via bank transfer (NEFT/UPI) to bank account details provided by you.
7. When Refunds/Returns are Not Allowed
We do not accept returns or offer refunds in the following cases:
The product packaging, seal or batch/expiry label is tampered with, missing or damaged.
The product has been opened, partially used, or altered in any way.
The return request is raised after the expiry of the return window.
The product was purchased during a “final sale”, “deal of the day”, or any promotional offer marked as non-returnable (if applicable and clearly communicated at purchase).
8. Right to Amend Policy
Genimen Pharmacon Pvt Ltd reserves the right to modify or update this Cancellation & Refund Policy from time to time. Any changes will be effective immediately upon posting on our website. Customers are advised to review this Policy periodically.
9. Contact & Grievance
For cancellation, return or refund requests — or for any queries — please contact our Customer Support at:
Email: support@genimen.in
Phone: +91-9918921212